HOUSE RULES IS POWERED BY PASSIONATE PEOPLE WHO CARE DEEPLY, TAKE PRIDE IN THEIR CRAFT AND CREATE GREAT HOSPITALITY OUR WAY—BACKED BY A CULTURE WE PROTECT TOGETHER.

 

Why We Do This

We believe great hospitality can make an ordinary day better.

A warm welcome, a remembered name, a quality meal or a moment of genuine care may feel small—but these moments matter. They help people feel seen, connected and part of something familiar.

Our venues are places our community can count on and our people can be proud to belong to—where guests feel genuinely cared for and our team can grow, contribute and do work that matters.

That is why we continue to show up for our guests, for each other and for our community—with consistency, generosity and genuine care.

The Feeling We Protect

They genuinely cared for me.

That should be true for every guest and every team member. Care looks like remembering people and their preferences, noticing needs before being asked, speaking with natural warmth and fixing problems generously.

Hospitality on Our Terms

Each of our venues has a clear identity and the confidence to do things its own way. We challenge industry conventions, choose better ways of working and create careers that leave room for a fulfilling life outside work.

YOUR ROLE

Your role is to contribute to a workplace that runs well, feels good to be part of and delivers a consistently great experience for our guests. That means communicating clearly, treating people with respect, supporting your teammates, taking responsibility for your work, following our systems and standards and speaking up when something needs attention. We expect you to be proactive, flexible and willing to learn, while bringing a positive attitude and helping protect the culture we are building. Whether you are serving guests, making coffee, preparing food or leading others, the way you work matters just as much as the task itself.

SPEAK UP

Open communication helps us solve problems early, support each other better and keep the workplace healthy. If something is unclear, not working or affecting you, speak respectfully to your leader so we have the chance to understand it and improve it. Clear, honest communication builds trust and helps everyone do their job well.

If you dont feel comfortable discussing an issue with your supervisor, manager or leader you can complete the confidential form here. This will be reviewed in confidence by the venue owners. If you would like to be contacted in response to this submission you will need to leave your details. Any urgent safety matters should be raised immediately.

STAFF PULSE SURVEY

Our quarterly staff pulse survey gives everyone the opportunity to share honest feedback, help us understand what is working and identify where we can improve. This feedback is discussed with our leaders and an action plan is put in place to address the things that matter most to our team. We share what we’ve heard, what we’re doing about it and how we’re progressing, so you can see how your voice helps shape a better place to work. Complete the survey here.

WORK WELL, LIVE WELL

Work should add something positive to your life. At House Rules, that means feeling empowered to contribute, supported to grow and connected to a clear purpose. We create meaningful hospitality careers that make room for wellbeing, relationships and life outside work—because you should be able to do work you are proud of while still having the energy and space to enjoy your life.

HERE FOR YOU

We offer a comprehensive Employee Benefits Program, because creating a positive, supportive workplace isn’t just a promise – it’s how we operate.

    • Opportunities to grow within the business

    • Training courses and development

    • Clear pathways into leadership and senior roles

    • Sponsorship opportunities where applicable

    • Input into ideas, improvements and venue initiatives

    • Regular feedback and development conversations

    • Safe, respectful and supportive workplace

    • Clear expectations and strong communication

    • Good-quality equipment

    • Organised, well-maintained workspaces

    • Strong systems and processes

    • Supplied staff t-shirts and aprons

    • Free coffee and drinks on shift

    • Staff meal on shift when you work 5 or more hours

    • Staff discounts - receive 50% off your bill on your day off

    • Friends and family receive 20% off when they dine with us

    • Team performance milestones

    • Staff incentives and recognition rewards

    • Wellness and lifestyle discounts

    • Entertainment and experience perks

    • Voucher rewards for performance, initiative, kindness, teamwork, improvement and great guest care

    • Long-service and milestone recognition

STAFF partner discounts

You’ll now have access to a growing range of staff-only wellness and lifestyle discounts, including fitness, recovery, beauty, entertainment and local experiences.

  • Our team receive:

    2 weeks free

    No joining fee – save $99

    1 free 30-minute PT consultation

    Access to 2,000+ Snap Fitness locations worldwide, $89 access card fee (normally $100)

    Free workout programs and nutrition guidance through the Snap Fitness app

    Sign up through their Casuarina, Parap or Coolalinga locations, but once you’re a member, you’ll have access to Snap Fitness clubs worldwide.

    USE THE CODE BESSER (Laneway staff include)

  • Receive 10% off all services (physio and massage) and a free introductory exercise physiology consultation 45 min – where their exercise Physiologist will do some strength testing and other fitness testing to give you a suitable gym program to achieve your fitness goals.

  • Receive 20% OFF their 1-class and 5-class pack . The classes can be booked through our website. Using the code BESSER20 (Yes laneway staff too)

  • Recive 10% off everything in store when you shop with James

  • - 2 Hour Golf Simulator Hire @ $20 per person (including hire clubs)

    - 18 holes of Mini Golf @ $10 per person 

    Email to book

    palmerstonevents@xgolf.com.au

  • Receive 25% off on all casual visits and memberships.

    Book online or see them in store.

    Use the code LATTE25

  • Receive $10 OFF your visit using your wellness card. See your VM.

  • Email Kelsey to receive 15% off your cruise for up to 4 people at a time.

    kelsey@darwinharbourcruises.com.au

  • Details coming soon

  • Details coming soon

COFFEE RESOURCES

Company organisation Chart

Here is our updated organizational chart to help everyone clearly understand our team structure, individual roles and reporting lines.

Emergency contact information

For any immediate threat to life, serious injury, fire or dangerous situation, call 000 first. Make the area safe if you can do so safely, then notify the shift leader or Venue Manager immediately.


Laneway Venue Manager: Justine Hayes 0431 929 749
Acting Besser Venue Manager: Thao Nguyen 0484 340 940

Contact the above number for a safety or security issue, an immediate staffing emergency or a situation that may prevent the venue from opening or operating.

Other useful numbers

  • Police assistance for non-urgent matters: 131 444

  • Poisons Information Centre: 13 11 26

  • Lifeline crisis support: 13 11 14

All workplace injuries, safety incidents and near misses must also be reported to the Venue Manager and recorded using the incident report form.